daybreakwebsite@gmail.com

For current customers

useful links and FAQ

Hey folks! Here are some handy links and answers to basic questions.

Please don’t hesitate to get in touch with us if you need anything!


FAQs

What do I do when I sign up?

You can log into your Harvie profile, where you’re able to do all of the following:

  • Add an additional person to your account

  • Check your delivery dates

  • Reschedule your delivery dates

  • Schedule a hold

  • View charges on your account

  • Update your contact information

  • Update your payment information

  • Update preferences

  • Change your pick up location

  • View your upcoming box contents

How do I customize my share?

In your Harvie profile, click “My Preferences,” where you can select a preference level for each item that Daybreak has available throughout the year. You can change these preferences at any time.

Then, prior to your delivery you'll receive the “Time to Customize Your Share” email.  You'll have a window of time to make swaps. If your box looks good you don’t have to do anything. If you’d like to customize what items you want in your box, click “swap items.” PLEASE NOTE: Swaps may result in overage charges depending on the value assigned to your box. You can keep track of this by looking at the swap summary on the left hand side of your screen.

What if I’m going to miss my delivery?

You have three options to ensure you can still receive your share:

  1. Reschedule your box (preferred option!):

    • If it’s during the customization period, click “reschedule” in your email and you can choose the next available date for your current pick up location. (For example: If you regularly pick up on a Wednesday, the system will show you the next available Wednesday date. If you want to change this delivery to a day outside your regular pick up day, you must first choose “change location”. The system will then give you additional available dates at your current location and all other locations.)

    • If you are rescheduling a future delivery, go to “My Deliveries” in your profile, and choose “change date” next to the delivery you want to change.

  2. Choose a different location:

    • If it’s during the customization period, email support@harvie.farm to change your location.

    • If you want to change a location of a future delivery, go to “My Deliveries” in your profile and choose “change location” next to the delivery you want to change.

    • Cancel or place a hold on your delivery:

  3. When you “cancel” a delivery you are putting your delivery on “hold”.

    • If you put a share on hold/cancel it, you must email support@harvie.farm to have our support staff reschedule that for you.

    • If you choose not to reschedule it and you are on a payment plan, you will not have any additional charges on your account for that week.

    • If you do not reschedule and have paid in full, you forfeit that share amount and will not be refunded.

If you are running late to your pickup, give us a call before the end of the pickup window and we can try to figure something out: 207-808-2189

Can I get a refund?

If you didn’t receive an item you ordered or were unsatisfied with the quality of your shares, we will happily credit your account. If you missed your share pick up and didn’t put your shares on hold, we can’t refund you.

When is the deadline to make changes to my share?

2:00pm on Fridays. Please contact us if you need to make a change but can’t log into your account in time.

When do shares end?

We deliver shares year round, except April. We deliver weekly May- October, and bi-weekly November - March.

Our seasons are:
SPRING INTO SUMMER - May through June (weekly)
MID-SUMMER SHARE - July through August (weekly)
AUTUMN SHARE - September through October (weekly)
HOLIDAY SEASON SHARE - November through December (bi-weekly)
DEEP WINTER SHARE - January through March (bi-weekly)

When can I add items on to my share order?

You can add on extras to the next week's shares during the share customization window, which is Wednesday afternoon (after you've received your share customization email) through 2 pm Friday.

Help! My share wasn’t at my pickup location.

Oh no! Please contact us. We will figure out what happened and make it right!

How do I cancel my shares?

Please send us an email with Share Cancellation in the subject.

When is the deadline to make changes to my account?

2pm on Fridays. Please contact us if you need to make a change but can’t log in to your account in time.

How do I put my shares on hold?

Log in to your account, click on the tab that says Delivery Hold, and select the dates that you do not want delivery. You will not be charged for those shares.

When can I order from the farm store?

You can access the store any time to order. If you place an order by the weekly order deadline, your store items will be delivered with your next share delivery.

When do shares end?

We deliver shares year round, except April. We deliver weekly May- October, and bi-weekly November - March.