For current customers
useful links and FAQ
Hey folks! Here are some handy links and answers to basic questions.
Please don’t hesitate to get in touch with us if you need anything!
When is the deadline to make changes to my account?
11pm on Wednesday (for Tuesday deliveries) or Thursday (for Wednesday deliveries). Please contact us if you need to make a change but can’t log in to your account in time.
How do I put my shares on hold?
Log in to your account, click on the tab that says Delivery Hold, and select the dates that you do not want delivery. You will not be charged for those shares.
How do I change or add on shares?
Log in to your account, and click on Change next to Subscription, where your subscriptions are listed. To switch to or from a bi-weekly schedule, you must delete the share and add it back in on the new schedule.
When can I order from the farm store?
You can access the store any time to order. If you place an order by the weekly order deadline, your store items will be delivered with your next share delivery.
When do shares end?
We deliver shares year round, except April. We deliver weekly May- October, and bi-weekly November - March. If you pre-payed when you signed up, you will continue to get shares even if your balance runs out unless you put them on hold or let us know!
Can I get a refund?
If you didn’t receive an item you ordered or were unsatisfied with the quality of your shares, we will happily credit your account. If you missed your share pick up and didn’t put your shares on hold, we can’t refund you, except in certain cases of emergency. If you pre-payed and want to end shares but still have credit left, we can refund you the remainder of your balance.
Help! My share wasn’t at my pick up location.
Oh no! Please contact us. We will figure out what happened and make it right!
Help! I won’t be able to make it to pick up my shares within the pick-up time!
Let us know before the end of the pick-up window, and we might be able to help you out - call us at 207-808-2189.