For current customers
useful links and FAQ
Hey folks! Here are some handy links and answers to basic questions.
Please don’t hesitate to get in touch with us if you need anything!
What do I do when I sign up?
You can log into your Harvie profile, where you’re able to do all of the following:
Add an additional person to your account
Check your delivery dates
Reschedule your delivery dates
Schedule a hold
View charges on your account
Update your contact information
Update your payment information
Change your pick up location
View your upcoming box contents
How do I customize my share?
In your Harvie profile, click “My Preferences,” where you can select a preference level for each item that Daybreak has available throughout the year. You can change these preferences at any time.
Then, prior to your delivery you'll receive the “Time to Customize Your Share” email. You'll have a window of time to make swaps. If your box looks good you don’t have to do anything. If you’d like to customize what items you want in your box, click “swap items.” PLEASE NOTE: Swaps may result in overage charges depending on the value assigned to your box. You can keep track of this by looking at the swap summary on the left hand side of your screen.
What if I’m going to miss my delivery?
You have three options to ensure you can still receive your share:
Reschedule your box (preferred option!):
If it’s during the customization period, click “reschedule” in your email and you can choose the next available date for your current pick up location. (For example: If you regularly pick up on a Wednesday, the system will show you the next available Wednesday date. If you want to change this delivery to a day outside your regular pick up day, you must first choose “change location”. The system will then give you additional available dates at your current location and all other locations.)
If you are rescheduling a future delivery, go to “My Deliveries” in your profile, and choose “change date” next to the delivery you want to change.
Choose a different location:
If it’s during the customization period, email email@example.com to change your location.
If you want to change a location of a future delivery, go to “My Deliveries” in your profile and choose “change location” next to the delivery you want to change.
Cancel or place a hold on your delivery:
When you “cancel” a delivery you are putting your delivery on “hold”.
If you put a share on hold/cancel it, you must email firstname.lastname@example.org to have our support staff reschedule that for you.
If you choose not to reschedule it and you are on a payment plan, you will not have any additional charges on your account for that week.
If you do not reschedule and have paid in full, you forfeit that share amount and will not be refunded.